Effective Date: May 6th, 2025
At The Wright Memories, each item is made to order and personalized with care. Because of the customized nature of our products, all sales are final, and we do not accept returns or exchanges.
All items are custom-made specifically for you. Once an order is placed, it enters production quickly and cannot be canceled or modified. We do not accept returns for personalized items.
We stand by the quality of our work. If your item arrives damaged or if an error was made on our end, we will replace the item at no cost to you.
To request a replacement:
Contact us within 7 days of delivery
Include your order number
Provide clear photos of the damaged or incorrect item
Describe the issue briefly
Once reviewed and approved, a replacement will be processed.
We use the Zakeke customization platform to let buyers enter their own personalization. This includes names, dates, and design choices.
Because of this, customers are responsible for:
Double-checking spelling, dates, and details
Making sure all text and design elements are correct
We are not responsible for buyer-submitted errors (e.g., typos, incorrect names, or layout issues not visible during customization).
Replacements or refunds are not issued in the following cases:
Buyer submitted incorrect personalization
Buyer changed their mind after ordering
Orders delayed due to carrier transit issues (see our Shipping FAQ)
If you have any questions, feel free to contact us with your order details.
Yes, we ship internationally. Rates and delivery times vary by location and are calculated at checkout.
Orders typically ship within 3–5 business days after personalization is completed.
⏳ Note: The processing clock begins after you've submitted your design or text.
Bulk orders may take longer depending on quantity. If your order is needed for an event (e.g., a church service or special date), please include that information during checkout so we can do our best to meet your timeline.
We typically ship via USPS, UPS, or FedEx, depending on your location and the item. You'll receive tracking information once the label is created.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
You can contact us through our contact page! We will be happy to assist you.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
I LOVE my tumbler with lid. I had gotten them for my daughter’s wedding party.This tumbler keeps our drink nice and cold. They are strong and durable.
Beautiful item, well made, would recommend
Beautiful item, well made, would recommend
Great workmanship, very nice piece
