Effective Date: May 6, 2025
Thank you for shopping with The Wright Memories! Here’s what you need to know about our shipping process, timelines, and delivery expectations.
All of our products are made to order. Processing time varies based on the item, quantity, and level of customization:
Most orders ship within 3–10 business days
Bulk or high-volume orders may require additional time
You’ll receive a shipping confirmation email with tracking once your order ships.
We ship using USPS, UPS, and FedEx, based on the size, weight, and destination of the package.
Estimated delivery times after your order has been processed:
Standard shipping (U.S.): 2–5 business days
Expedited shipping: Available upon request (rush fee may apply)
Please note that once your order has been shipped, we cannot guarantee delivery dates due to potential carrier delays, weather conditions, or high-volume periods.
Shipping rates are calculated at checkout based on order weight, dimensions, and location.
📦 U.S. Orders:
We offer free standard shipping on orders over $99 (pre-tax, after discounts) when purchased in a single checkout.
Please double-check your shipping address before submitting your order. We are not responsible for packages lost or delayed due to incorrect or incomplete shipping information. If a package is returned to us due to an address issue, reshipping fees will apply.
Once an order is marked as shipped, the carrier assumes responsibility for delivery. If your tracking shows "delivered" but you haven’t received your package:
Confirm the shipping address submitted at checkout
Check with household members or neighbors
Contact the carrier directly for assistance
We are not able to offer refunds or replacements for orders marked as "delivered" by the carrier.
We offer international shipping to many countries around the world. Delivery times and costs vary based on destination.
Please note:
Customs fees, duties, or taxes may apply depending on your country's regulations. These charges are the buyer’s responsibility.
Delays may occur due to customs inspections or local postal service issues.
Yes, we ship internationally. Rates and delivery times vary by location and are calculated at checkout.
Orders typically ship within 3–5 business days after personalization is completed.
⏳ Note: The processing clock begins after you've submitted your design or text.
Bulk orders may take longer depending on quantity. If your order is needed for an event (e.g., a church service or special date), please include that information during checkout so we can do our best to meet your timeline.
We typically ship via USPS, UPS, or FedEx, depending on your location and the item. You'll receive tracking information once the label is created.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
You can contact us through our contact page! We will be happy to assist you.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
I LOVE my tumbler with lid. I had gotten them for my daughter’s wedding party.This tumbler keeps our drink nice and cold. They are strong and durable.
Beautiful item, well made, would recommend
Beautiful item, well made, would recommend
Great workmanship, very nice piece
